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FAQs

General

  • Our products are intentionally designed to offer natural sound absorption. Constructed with preserved mosses, they prioritize acoustic benefits. Certified laboratories supply us with comprehensive reports that confirm the preserved natural moss's sound-reducing properties. When installed in an indoor environment, our products assist in softening ambient noise and lowering overall sound levels to comfortable decibels.

  • Yes, we offer customization services to cater to your specific needs and preferences. Our team works closely with you to create a unique design that complements your space and aligns with your vision, ensuring a tailored and personalized experience. Please refer to Customization Working Process.

  • Our preserved materials are harvested worldwide, mainly handpicked in Europe and the United States.

  • Not exactly. Since our products are crafted from real plants, they exhibit natural variations in color and shape. This results in each of our creations being distinct and one-of-a-kind. Additionally, due to software limitations, the mock-up renderings may not fully capture the true beauty of the real moss. In most cases, the finished product is more vibrant and attractive than the mock-ups suggest.

  • Yes, our office is located at 56 Clematis Ave, Waltham, MA. 02453. We are open for appointment visits, and we are open M-F from 10:30 am to 6:00 pm.

  • Yes, we offer trade program for design professionals. You can apply for our trade program here.

  • We do provide installation services. For our moss tile and moss logo products, installation is quite simple, and we recommend self-installation to save on additional costs. However, for larger moss wallscapes, we suggest utilizing our installation team to ensure a flawless and professional finish. For more information about installation, please see here.

  • Currently, we primarily receive inquiries for preserved moss options because they require minimal maintenance. While we do not offer living wall services at the moment, we can recommend reputable companies that specialize in living wall installation and maintenance.

Shipping, Return & Damage Policy

  • Custom-made pieces are sent as soon as they're ready after our thorough design process. Generally, it takes 4-6 weeks, depending on the project. We use FedEx Freight for shipping, but clients may choose other carriers. Shipping costs are in the provided quote.

     

    Reindeer tiles are shipped within 5 business days, with shipping fees included in the price. We ship worldwide.

  • ​Custom-made items cannot be returned. These include moss walls or other items designed specifically for you, even if they're based on existing designs but in custom sizes.

     

    For non-custom reindeer tiles, we offer a 7-day return policy. To qualify, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

     

    To initiate a return, contact us at Olivia@wildleaf.design.

     

    Returns should be sent to:

    To: Wildleaf Inc.

    Street: 56 Clematis Ave,

    City: Waltham

    State: MA

    Zip Code: 02453

    Phone: 617-249-3188

     

    If your return is approved, we'll send a confirmation email. You'll be responsible for return shipping costs. Items returned without prior request won't be accepted.

     

    For return-related questions, contact Olivia@wildleaf.design.

  • Inspect your order upon arrival. If you find defects, damages, please sign the shipping document with text:” receive damaged”, and contact us immediately. We'll need documentation (photos of the box, wrapping, and damages) for a shipping company claim.

     

    If an item is lost in transit, we'll work with you to replace it or provide a refund. Custom products (like special orders or personalized items) typically cannot be returned.

     

    Contact us for inquiries about specific items

  • ​Once we receive and inspect your return, we'll inform you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days. Note that banks or credit card companies may require additional time to process and post the refund.

     

    If 15 business days have passed since refund approval, contact us at contact@wildleaf.design.

Maintenance and Care

    • No watering, trimming, or touching required.

    • Occasionally, a gentle blow on the moss may be necessary to remove dust.

    • Store in a dry environment with temperatures ranging from 64-77°F.

    • Prevent crushing or compression.

    • No exposure to direct sunlight.

    • Avoid placing near strong indirect sunlight, such as behind a glass surface.

    • Keep away from humidity levels above 80% or below 40%.

    • Indoor use only.

    • Should the moss become dry or rigid, resist touching to avoid disintegration. This could result from excessively high or low humidity in the room. Promptly assess the humidity levels, as imbalances can lead to health concerns such as allergies, headaches, colds, migraines, and muscle pains. Moss is an effective gauge for a room’s optimal humidity.

    • Once humidity levels normalize (between 40% and 80% indoors), the moss will naturally return to its soft and pliable state.

  • The longevity of our products is attributed to the preservation process, which allows them to last for more than 8 years when properly maintained and cared for under suitable conditions.

    • Upon installation, the moss may emit a forest-like scent, which typically dissipates within 1-4 weeks.

    • If necessary, use a deodorizer by spraying it two to three feet away from the moss wall, never directly onto it.

  • During periods of low humidity, such as in winter when indoor heating and reduced ventilation contribute to drier conditions, the moss may become dry. It is essential not to directly spray the moss with any liquid, as this could dissolve the salt and food coloring. Instead, consider increasing humidity by improving air circulation or using a humidifier. The moss will not suffer permanent damage from temporary or occasional dryness and will regain its softness once the humidity levels rise.

Installation

  • Felt Substrate Installation

    Needed Tools:

    Level; Aire Nail Gun; Ruler

    Steps:

    1. Peel the white backing

    2. Attach the Moss LOGO on to the desingted surface

    3. Secure the Moss LOGO with an air nail gun, if needed.

    Z - Clip Installation

    Your moss product comes with one side of the clip attached to the back of the product. You just need to attach the other side of the clip to the wall using screws. Once both sides of the clip are securely attached, you can carefully hang your moss art on the clips and adjust the positioning to achieve the desired look. Z-clips can be an effective way to securely and safely hang moss art on a wall.

    Reinforced Wooden Backing Installation - Z-Clip Installation
    Wood Substrate Installation

    Traditional

    Moss Panels can be screwed directly to drywall or plywood. Based on your wall structure, we recommend using 2"-3 1/2" screws.

Materials

  • Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Origin

    Handpicked in Europe

    Other Natural Preserved Materials
    4. Reindeer Moss (Lichen)

    Character

    Vibrant colors. More than 36 color options

    Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    1/2" - 2" TYP

    Origin

    Handpicked in Europe

    B01

    B02

    B03

    D01

    D02

    D03

    D04

    G01

    G02

    G03

    G04

    G05

    G06

    G07

    G08

    P01

    P02

    P03

    P04

    R01

    R02

    R03

    R04

    R05

    R06

    R07

    W01

    Y01

    Y02

    Y03

    3. Bun Moss (Pole Moss)

    Character

    The texture of Bun Moss is similar to Mood Moss, with shorter hair, and it forms in a cluster

    Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    2" – 3" TYP

    Origin

    Handpicked in Europe

    2. Sheet Moss

    Character

    Sheet Moss available in natural green colors, it has a spongy, soft texture. The leaves are curved and have a crinkled appearance.

    Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    3/4" TYP

    Origin

    Handpicked in Europe

    1. Mood Moss

    Character

    Due to its hairy texture, mood moss is attractive, usually in dark green colors, immediately bringing a natural vibe.

    Durability

    100% Maintenance FREE (avoid direct sunlight). Keeps its form, color and texture for 5 to 10 years

    Health

    Non-toxic, non-allergen

    Thickness

    2" – 3" TYP

    Origin

    Handpicked in the United States

    We use 4 types of moss for Preserved Moss Materials and a list of other natural preserved materials.

    Preserved Moss Materials
  • Frame Color
    White
    Black
    Nature
    Oak
    Walnut
    Cherry
    Edging Materials
    Moss Edging

    Thickness: 1/8"

    Material: 100%

    Moss

    Felt Edging

    Thickness: 1/8"

    Material: 60%

    Recycled PET

    Backing Materials
    Peel and Stick Felt

    Thickness: 1/8"

    Material: 60%

    Recycled PET

    Wood Panel

    Thickness: 1/8"

    Material: 100%

    Canyon Yew

  • Customization

    Color/Size/Finish

    Materials

    Aluminum, Stainless Steel, Acrylic, etc